Frequently Asked Questions

About Us

  • What is EasyBit?
    EasyBit is a non-custodial cryptocurrency exchange service formed around user privacy and simplicity. Exchanges between cryptocurrencies are complicated, time-consuming and not fully private. Our vision is that everyone is able to exchange on a simple, rapid and private way with absolute safety.
  • How does it work without a registration?
    No account registration is required which indicates that there is no custodial risk for your funds and information. This means that we do not maintain or store user data. For example, if you want to exchange BTC with ETH, we provide the BTC address in order to send BTC and we send the convertible ETH to the address you provide. It is so simple.

Service Usage

  • How to exchange coins on EasyBit?
    1. Go to the homepage of EasyBit.com.
    2. Click on Exchange Button.
    3. Select from the coin list the coin you will Send.
    4. Select from the coin list the coin you want to Receive.
    5. Enter the deposit amount.
    6. Enter the address where you would like your funds to be sent to and your refund address for the coin you deposited.
    7. Double check everything carefully.
    8. If everything looks OK, proceed to the next step by clicking ‘Exchange’.
    9. Send the exact amount that you agreed to deposit to the displayed address within 90 minutes.
    10. Note that if you don't send the exact amount or exceed the 90 minutes your order will fail
  • When should I receive my funds?
    EasyBit transactions take 5-30 minutes to be processed. If blockchain capacity is congested the transactions may take longer.
  • What is Volatility Protection Mode?
    Given the volatile nature of cryptocurrencies, the rate is subject to change during the exchange procedure. Rate drops during the processing time can be really high in an aggressive market collapse, resulting in a tremendous decrease in the final receiving amount.

    Our team developed a Volatility Protection Mode, which makes you immune to negative volatility! If during the transaction, rates drop more than the percentage you indicated, VPM will automatically trigger, abort the exchange, and refund you.
    Guard yourself against short-term potential losses with VPM!
  • What are the fees?
    Exchange standard fee ranges from 0.1%-0.2% depending on your level.
    The "You Receive" amount that is displayed on the exchange form already includes the exchange standard fee. Learn more about our fees by checking our Fees page
  • What is the network fee?
    Each time a cryptocurrency is transfered, a network fee is extracted by it's blockchain.

    Network fee is a commission that a blockchain takes from the sending amount in order to process the transfer. Every currency has a different network fee, and it depends on the network capabilities and the blockchain congestion.

    In the "You Receive" amount displayed on our exchange form, the network fee is already included.

Troubleshooting

  • Transaction issue
    If you are facing any kind of issue with your order you can submit a ticket by contacting us. Our experts team is ready and happy to help with any issue you may have.
  • Why my transaction failed?
    The transaction "Failed" message is displayed when you fail to deposit the agreed amount to our address within 90 minutes. If you sent the amount but your order Failed open a Ticket by contacting us, our team will immetiatelly review your issue and get back to you.
  • Security limitations
    For security reasons we only accept one Order with the same amount for each deposit currency until the order is complete. What you can do is to enter a slightly Lower or Higher amount. For example: Getting an error while trying to place an order with 0.45 BTC. Enter 0.449 or 0.451 BTC. Otherwise you can Wait until the processing Order is complete.
  • How much is support waiting time?
    We provide 24/7 support. In case of increased response time please be aware you are not ignored and someone from our support team will attend to your needs as soon as possible. Your emails will be replied to individually by one of our experts staff.
  • I opened a ticket but did not receive any reply
    If for some reason you opened a ticket but you can not find any reply please check your spam folder.
  • How do I cancel my transaction?
    Unfortunately, blockchain transactions are irreversible. Once a transaction is made (money is sent to a particular wallet address), it cannot be rolled back. So, if you are going to exchange cryptocurrency, be sure to double check all payment details carefully before proceeding.
  • I send funds to an incorrect address.
    Can I recover them?
    Unfortunately no. Once funds are sent to a wrong address, there is nothing we can do to recover them. This is why it is extremely important to double check the destination address you enter on the order page.
  • Why is my final amount different?
    All transactions take time to be processed (usually 5-30 minutes). Given the volatility of cryptocurrencies, the exchange rate is subject to change during the processing time, which means the final rate may be slightly different from what you expected. This happens because EasyBit doesn’t fix currency rates.
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