We strive to promote security for our clients and protect them from any fraudulent activity. In this regard, our team has developed an internal procedure backed up by an automated Risk-Based Approach.
Our system is making multiple checks in a variety of criteria and calculates the Risk Score of each transaction, and is proved to be very effective in identifying suspicious transactions and user activity.
The Risk Score affects the applicable Dynamic Exchange Limits
in a way that the two amounts are inversely proportional, meaning that the higher the Risk Score, the lower the Dynamic Exchange Limit.
If in any transaction, the Dynamic Exchange Limits are surpassed, an Action Request will be triggered. It is also possible for an Action Request to be applied directly if a transaction has a very high Risk Score, and regardless of the Dynamic Exchange Limits.
When an Action Request is triggered, the user will have to create an account (if he/she is a Guest) and validate it to proceed with the exchange. The whole process is very easy and is usually completed in just a few minutes!
After the Action Request is successfully resolved, the exchange is automatically processed, the Dynamic Exchange Limits are increased to maximum, and the user gets rewarded with level upgrades!
For more information on the Risk-Based Approach, please refer to our AML Policy
. If you have any further questions feel free to contact Support